Archives for 2026

1/17/2026:

We are aware that a former employee has been charged criminally for an event that occurred at our facility. Ortonville Area Health Services and FWV continues to remain deeply saddened over the situation. Please note the individual who is being charged is no longer affiliated with or employed by our facility. Throughout the process following the event, Ortonville Area Health Services has fully cooperated with law enforcement, and we will continue to do so. We thank law enforcement for their dedication and work. Our hearts continue to be with the family, and our main focus is how to continue to support them. As an organization, we are committed to delivering compassionate, high-quality care, and the alleged actions of this individual are completely inconsistent with the standards of conduct and care we uphold. We hope that our long-standing record of service and dedication to the community provides reassurance that this incident does not reflect the values or level of care provided by Ortonville Area Health Services.

Ortonville Area Health Services (OAHS) is aware of recent concerns raised by patients regarding unexpected enrollment in paperless billing. We have identified that Sanford IT reported a system issue in early December that may have unintentionally reset some patients’ billing preferences from mailed statements back to MyChart electronic statements. EPIC is actively researching the root cause and working to determine whether affected accounts can be automatically corrected.

We apologize for any confusion or inconvenience this may have caused. OAHS values transparency and patient choice. If you believe your statement delivery method has changed without your authorization, please contact our Patient Financial Services team at 320-839-4047 so we can review and correct your account preferences. Otherwise, you may opt out of paperless billing by:

• Log in to MyChart
• Navigate to Your Menu
• Select Billing
• Adjust your Paperless Preferences (located near this icon)
• Turn Off Paperless billing

Continue reading below to find answers to frequently asked questions about paperless billing.