OAHS Receives Breakthrough Awards for Service Excellence

During the recent HealthCare Service Excellence Conference (HCSEC) in Orlando, Florida, Ortonville Area Health Services was presented with 12 breakthrough awards for service excellence. These awards are given to healthcare facilities that have demonstrated significant achievements in patient satisfaction and outstanding quality of care.

Dr. Allan Ross, CEO of OAHS notes, “This remarkable achievement is a testament to our caregivers unwavering commitment to excellence and innovation. I am incredibly proud of their efforts and well-deserved recognition.”

Of the 12 Breakthrough Awards received, 6 were Diamond Awards, representing the highest level of achievement. OAHS received Diamond Awards in the following categories:

• Communication with Doctors
• Response of Hospital Staff
• Communication about Medicines
• Quiet Hospital Environment
• Transition of Care
• Recommend the Hospital

These Breakthrough Awards reflect the commitment of OAHS to continually improve patient care and satisfaction. By achieving measurable progress and setting new benchmarks in service quality, OAHS reaffirms its role as a trusted leader in healthcare, enhancing the well-being of communities served and fostering a culture of excellence.

About Ortonville Area Health Services
Ortonville Area Health Services is dedicated to delivering compassionate, high-quality healthcare throughout the region. OAHS includes a critical access hospital, a nursing home, two provider-based physician clinics, a school-based clinic, a home health agency, and a senior living facility offering independent apartments and assisted living units.With a steadfast focus on excellence and a commitment to innovation, OAHS serves as a vital resource for rural healthcare in Minnesota and beyond.

About the HealthCare Service Excellence Conference
The HealthCare Service Excellence Conference (HCSEC) is an annual event presented and organized by Custom Learning Systems Group Ltd. Custom Learning Systems is recognized as a leading expert in helping organizations transform their service delivery by creating a 5-star culture of healing kindness and accountability.