Ortonville Area Health Services (OAHS) is aware of recent concerns raised by patients regarding unexpected enrollment in paperless billing. We have identified that Sanford IT reported a system issue in early December that may have unintentionally reset some patients’ billing preferences from mailed statements back to MyChart electronic statements. EPIC is actively researching the root cause and working to determine whether affected accounts can be automatically corrected.
We apologize for any confusion or inconvenience this may have caused. OAHS values transparency and patient choice. If you believe your statement delivery method has changed without your authorization, please contact our Patient Financial Services team at 320-839-4047 so we can review and correct your account preferences. Otherwise, you may opt out of paperless billing by:
- Log in to MyChart
- Navigate to Your Menu
- Select Billing
- Adjust your Paperless Preferences (located near this icon
) - Turn Off Paperless billing
Continue reading below to find answers to frequently asked questions about paperless billing.
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