Dr. Robert Ross Retires After 48 Years of Dedicated Service
July 30, 2025 By
After 48 years of devoted service to the Ortonville community and surrounding region, Dr. Robert Ross, affectionately known to most people as “Dr. Bob,” has announced his retirement from clinical practice. Dr. Bob’s retirement marks the end of an era for Ortonville Area Health Services (OAHS) and Northside Medical Clinic, where he has been a cornerstone of compassionate, patient-centered care for nearly five decades.
Dr. Bob began his medical career in Ortonville in 1977. Throughout his career, he has become more than just a physician to many. He is a trusted presence in the lives of countless families, caring for multiple generations across Big Stone County and beyond. Dr. Bob’s wide-ranging clinical experience includes family medicine and obstetrics, including performing C-sections, an example of the depth and versatility often required in rural health.
In addition to his clinical work, Dr. Bob has served in several leadership and mentorship roles, including Clinic Medical Director and long-standing member of the board of directors for the Big Stone Health Care Foundation, where he has championed community health initiatives and fundraising efforts. Dr. Bob will continue to serve on the board for the Foundation, which has always been close to his heart.
Known for his steady leadership and calm presence, Dr. Bob has served as a mentor to many incoming providers. He is known among his colleagues as a steady hand, a wise counselor, and a deeply respected leader who has amplified a culture of excellence and empathy at OAHS.
Reflecting on his career, Dr. Bob states, “Looking back over the past 48 years, I am deeply grateful for the trust my patients have placed in me. The relationships we have built, the stories we have shared, and the challenges we have navigated together have all shaped my journey as a physician and as a person.” He further notes, “I will miss my patients, colleagues, my team, hospital, and nursing home staff at every level. You do God’s work. Keep it up.”
OAHS is deeply grateful that Dr. Bob chose to build his career here. His presence has shaped not only the care delivered within OAHS, but also the trust and connection between a rural health system and the communities it serves. Dr. Bob’s commitment to service, leadership, and advocacy in rural health, along with the legacy he leaves behind, will be felt for generations.
As part of the transition, OAHS has implemented a detailed plan to support Dr. Bob’s patients, including resources for selecting a new provider, transferring medical records, and receiving support from registered nurses for chronic condition management.
Plans are underway for a public celebration to honor Dr. Bob’s remarkable career and contributions to the community.
OAHS Recertified as Level Three Health Care Home
July 22, 2025 By
The Minnesota Department of Health has recertified Ortonville Area Health Services (OAHS) as a Level Three Health Care Home, the highest level of certification available through the program.
Health Care Homes are primary care clinics that meet rigorous standards to deliver patient- and family-centered care. They focus on building strong relationships with patients and families, making care more personal, better coordinated, and easier to access. Clinics at this level work closely with other providers and community services and use a team approach to support each patient’s overall health.
At OAHS, this model includes offering flexible appointment options, assigning care coordinators to help patients manage their care, and ensuring communication across all the providers involved in a patient’s treatment. The goal is to make care smoother, more connected, and focused on each person’s unique needs.
This recognition reflects the ongoing work of the entire OAHS team. In particular, the Clinic and Quality departments lead the effort by maintaining high standards in day-to-day care and long-term planning.
MRI POD Installation Will Impact Roads and ER Access at OAHS
July 9, 2025 By
A premanufactured MRI POD will be placed at Ortonville Area Health Services on Monday, July 14, and Tuesday, July 15. This project will temporarily impact Otto Avenue, Highland Highway, and access to the OAHS Emergency Department.
Monday, July 14
Schaefer Crane Service will mobilize a 350-ton crane and five semi loads of counterweights.
- Crane assembly and heavy equipment movement will take place in the ER parking lot and along Otto Ave. Please use extreme caution if traveling through this area, and avoid the area if possible.
- At the end of the day, a semi hauling the 15×55 ft, 105,000 lb MRI POD will arrive and park on Otto Ave.
Tuesday, July 15
On Tuesday morning, The crane will lift and place the MRI POD on its foundation next to the hospital.
- The 400 and 500 blocks of Otto Avenue will be closed to traffic during this time.
- Please use alternate routes and avoid the area if possible.
Emergency Department Access
The exterior ER entrance will be inaccessible both Monday and Tuesday.
- If you need emergency care on these days, please avoid Otto Avenue and park in the front lot of OAHS. Enter the building through the main clinic doors, and nursing staff will guide you to the ER.
- A plan is in place to ensure EMS ambulance services will continue to have direct access to the ER during this time.
We appreciate your patience and understanding as we complete this crucial step in our MRI installation.
Child Care Business Opportunity
June 3, 2025 By
OAHS is partnering with the Big Stone County Child Care team to expand childcare options in Ortonville! See the details in the accompanying graphic, and contact Lisa Graphenteen to learn more.
Dr. David Collins Receives UND Clinical Community Faculty Award
May 15, 2025 By
David Collins, MD, FACEP
Dr. David Collins, FACEP, Emergency Medicine Physician at Ortonville Area Health Services (OAHS), recently received the Dean’s Special Recognition Award for Outstanding Clinical Community Faculty from the University of North Dakota (UND) School of Medicine and Health Sciences. This award was presented during the school’s commencement ceremony in early May.
The award recognizes dedicated community faculty members who provide exemplary instruction in the art and science of medicine within their hospitals and clinics. It highlights the critical role these physicians play in teaching, training, and mentoring medical students and residents. Recipients are nominated by department chairs or peers for their ongoing contributions to medical education and patient care. Dr. Collins was one of just ten faculty members honored from a pool of more than 1,300 community faculty across the UND system.
Dr. David Collins after receiving the Dean’s Special Recognition Award for Outstanding Clinical Community Faculty.
This recognition reflects Dr. Collins’ dedication to rural healthcare and his commitment to educating the next generation of medical professionals. His strong mentorship, both in clinical settings and the classroom, played a key role in his selection. In addition to his work at OAHS, Dr. Collins has contributed meaningfully to UND’s medical education initiatives, including helping develop a Point-of-Care Ultrasound (POCUS) curriculum and creating a POCUS elective that some students have completed through OAHS. In addition, he assists with student rotations at OAHS and dedicates time to lecturing first- and second-year students at the UND campus.
“My love for education started at a young age but truly took shape during my undergraduate studies,” said Dr. Collins. “That passion was further fueled during my time at Ortonville, where my preceptors involved me in every aspect of patient care and ensured my learning was hands-on. Their mentorship reinforced my belief that the best education comes from immersive experiences. Now, I make it my mission to provide those same opportunities for future generations, so they can develop the skills and confidence to thrive in medicine.”
Dr. Collins and his wife, Michelle, who is a Psychiatric Mental Health Nurse Practitioner (PMHNP) at OAHS.
As a native of Carrington, North Dakota, a rural town similar to Ortonville, Dr. Collins grew up understanding the essential role of healthcare in small communities. His interest in science and learning led him to pursue a career in medicine. After earning his medical degree in 2017 from the UND School of Medicine and Health Sciences in Grand Forks, Dr. Collins completed his residency in Emergency Medicine at the University of Missouri – Columbia.
During his medical training, Dr. Collins completed his third-year family medicine clerkship at OAHS with Dr. Robert Ross and returned in his fourth year for an acting internship with Dr. Allan Ross and Dr. Stacy Longnecker. These experiences deeply shaped his commitment to rural medicine and affirmed his desire to provide acute care in a community setting similar to his hometown.
Dr. Collins is board certified in Emergency Medicine and holds the FACEP (Fellow of the American College of Emergency Physicians) designation, reflecting his ongoing leadership and commitment to education in the field of emergency medicine.
OAHS Enhancing Patient Experience with On-Site MRI
March 26, 2025 By
Ortonville Area Health Services (OAHS) is expanding its imaging services with the addition of a permanent, on-site MRI unit, significantly improving access to advanced diagnostic imaging for patients.
Currently, OAHS relies on a mobile MRI truck that visits twice a week, a system that can lead to weather-related delays and limited availability. In emergency cases, such as patients exhibiting trauma or stroke-like symptoms requiring immediate MRI scans, patients may need to be airlifted to Sioux Falls for urgent imaging. The new on-site MRI unit will eliminate many of these challenges, ensuring faster and more efficient care.
“This investment strengthens our commitment to delivering high-quality, timely healthcare for our region,” said Dr. Al Ross, OAHS CEO. “Providing MRI services on-site will enhance diagnostic capabilities, improve patient outcomes, and eliminate unnecessary travel for critical imaging needs.”
Project Details
The new MRI unit will be located behind the OAHS hospital and adjacent to the Radiology department, in the space previously used for a drive-through COVID shelter. The project includes placement of a modular MRI building, which will be delivered via crane, and construction of a small vestibule for patient access. This new addition will connect the MRI modular building to the hospital.
By having an MRI on-site, OAHS will reduce patient MRI wait times, improve emergency response, and eliminate unnecessary transfers for critical cases. The OAHS Radiology team is currently undergoing specialized training on the use of the new MRI machine to ensure seamless implementation and readiness upon project completion. OAHS anticipates the on-site MRI construction project will start in early Spring and be fully operational by Fall 2025.
Health Corner Now Available on Podcasts
March 25, 2025 By
If you miss an episode of OAHS/KDIO Health Corner, never fear! Going forward, Health Corner episodes will be available on podcast platforms, so you can listen anytime, anywhere. No need to worry about missing a live broadcast!
Currently, we only have a few episodes available, with more being added as they are recorded. Follow Health Corner on your favorite podcast platform to get notified when new episodes are posted. Clicking on a link below will take you directly to Health Corner on that platform:
As a reminder, you can always catch live episodes of Health Corner the first and third Wednesday of every month around 9:10 am. Tune in to KDIO at 94.5 FM, 1350 AM, or listen online at www.bigstoneradio.com.
Stay informed and connected. Follow, listen, and share!
2024 OAHS Stork Review
March 4, 2025 By
We are delighted to share our annual Stork Review, celebrating the newest arrivals at OAHS! Thank you to the families who choose OAHS for this incredible journey. We cherish the opportunity to care for you and your little ones.
Click the link below to view the full Stork Review PDF and celebrate with us!
Listen to a recent episode of Health Corner at the link below to learn more about OB services at Ortonville Area Health Services.
Trojan Clinic and Partners Strengthen School-Based Healthcare
January 8, 2025 By
The Minnesota School Based Health Alliance and the Minnesota Department of Health recently visited OAHS Trojan Clinic and Ortonville School to provide technical support and enhance their partnership. Their shared goal is to expand school-based healthcare services for students and families in this rural school-based health care clinic.
OAHS Trojan Clinic, operated by Ortonville Area Health Services and located within Ortonville School, provides a comprehensive, evidence-based approach to healthcare for children and adolescents. Services available to students K-12 include flu shots, annual physicals, dental and vision exams, mental health counseling, and more—all in a safe, convenient environment.
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| Key leaders gather during a recent visit to discuss the impact and future of school-based healthcare in Ortonville. Pictured left to right: Kristopher Evje (Superintendent, Ortonville School), Shawna Hedlund (Executive Director, MN School Based Health Alliance), Jennifer Marshall (School-Based Health Centers Program Manager, MN Department of Health), Julie Neitzel Carr (Supervisor, Adolescent & School Health Unit, MN Department of Health), Kristyanna Brandriet (Elementary Principal, Ortonville School), Connie Sheenan (Program Manager, MN School Based Health Alliance), Jamie Kindelberger (RN, OAHS Trojan Clinic), Michelle Collins (Psychiatric Mental Health Nurse Practitioner, OAHS Trojan Clinic), Kelsey Henningson-Kaye (Physician Assistant, OAHS Trojan Clinic). |
By eliminating common barriers to care, school-based health centers ensure students can focus on learning and achieving their full potential. There is strong evidence that school-based healthcare improves academic achievement, with studies showing increased attendance, reduced disciplinary referrals, lower dropout rates, and higher graduation rates. Schools with integrated health services also report an improved school climate as described by students, teachers, and parents.
The OAHS Trojan Clinic was created as a community-driven partnership when Ortonville School’s long-time nurse retired. At the time, a partnership already existed between OAHS and the school, with OAHS providing health-related training to school staff and faculty. This collaboration evolved as OAHS and Ortonville School worked together to address the school’s nursing needs. In 2019, the OAHS Trojan Clinic officially opened its doors, providing students, faculty, and families with access to primary care, mental and behavioral health services, and nursing care. The Minnesota School Based Health Alliance, a nonprofit organization dedicated to sustaining and expanding school-based healthcare in Minnesota, has played an integral role in supporting this project.
“This partnership is a transformational approach to delivering healthcare,” said Kelsey Henningson-Kaye, Physician Assistant at OAHS Trojan Clinic. “I love working with the students, staff, and teachers. We are all working toward one common goal: helping kids reach their highest potential. Being part of a school that is truly the heart of the community is one of the best parts of my job.”
The Trojan Clinic has become a valuable resource and made a real impact on local families. Holly Koval, a school librarian and parent of three, shared her experience: “The clinic has saved us valuable time. Students don’t miss significant instructional time, and the school doesn’t need to arrange substitutes. One visit that stands out was the day before a trip to Florida. My youngest daughter had strep symptoms, and thanks to Kelsey, we got her tested, prescribed medication, and ready to travel, all in the same morning. This resource has been a true blessing.”
Lynn Vangsness, another parent, echoed similar sentiments. “Our family appreciates the clinic at the school. From well-child checkups to ear infections and stomachaches, having Kelsey and Jamie available has been amazing. My kids trust and feel confident with them. It’s like talking to someone they already know. It’s been a huge win for us as parents.”
With support from the Minnesota School Based Health Alliance and the Minnesota Department of Health, the partnership between OAHS Trojan Clinic and Ortonville Schools demonstrates how school-based healthcare can transform the lives of children and their families. By addressing health needs in a familiar and accessible environment, the clinic supports the academic success and overall well-being of its students.
OAHS/FWV Recognized During National Conference
December 11, 2024 By
Several OAHS/FWV caregivers were recognized during the Summit Awards presentation at the recent HealthCare Service Excellence Conference in Orlando, Florida. The Summit Awards celebrate healthcare professionals and leaders who demonstrate exceptional commitment to improving the patient, resident, and employee experience.
Carlin Keimig, RN
Congratulations to Carlin Keimig, RN on receiving the Summit Award in the category of Exceptional Nurse. The Exceptional Nurse Summit Award is given to an individual who provides outstanding levels of compassion and quality care, while being supportive, a good listener, and constantly improving.
Carlin has been a valued member of the OAHS team for 29 years, currently serving in the Outreach Department. Whether she’s assisting in the operating room, serving as an outreach or same-day surgery admission/discharge nurse, or stepping up to fill shifts on the medical/surgical unit, Carlin has profoundly impacted not only her team but also the patients and families she serves. Patients often request Carlin by name, a reflection of the trust, comfort, and reassurance she provides through her compassionate care and exceptional skills. Her ability to connect with patients and deliver consistently high-quality care sets her apart as a true leader in the nursing profession.
Betty Karels-Williamson, FWVN Leader
Betty Karels-Williamson, Fairway View Neighborhood Leader, was nominated in the category of Exceptional Employee. Known for her creativity and passion, Betty works tirelessly to enhance life for residents at Fairway View, from organizing fundraisers for campus improvements to making personal dreams come true—like arranging a plane ride for a resident’s birthday. She leads with a can-do attitude, inspiring her team and residents alike, and ensures every voice is heard in her neighborhood. A keynote speaker at the conference specifically highlighted Betty’s incredible contributions during a presentation.
Myka Ross, HR Director
Myka Ross, HR Director, was nominated for Exceptional OASIS Team Captain for her transformative leadership and dedication to enhancing the workplace. In her time at OAHS, Myka has revitalized the HR department, making it approachable and efficient. As Team Captain of the Onboarding and Retention OASIS team, she implemented a new Human Resources Information System (HRIS), streamlined onboarding processes, and introduced innovative initiatives like new hire swag. Known for her positivity and problem-solving skills, Myka consistently uplifts her team, enhances employee morale, and ensures smooth operations across the organization.
We are proud to celebrate the achievements of Carlin, Betty, and Myka! Their commitment to excellence and compassion makes a lasting difference in the lives of those they serve.
OAHS Receives Breakthrough Awards for Service Excellence
December 10, 2024 By
During the recent HealthCare Service Excellence Conference (HCSEC) in Orlando, Florida, Ortonville Area Health Services was presented with 12 breakthrough awards for service excellence. These awards are given to healthcare facilities that have demonstrated significant achievements in patient satisfaction and outstanding quality of care.
Dr. Allan Ross, CEO of OAHS notes, “This remarkable achievement is a testament to our caregivers unwavering commitment to excellence and innovation. I am incredibly proud of their efforts and well-deserved recognition.”
Of the 12 Breakthrough Awards received, 6 were Diamond Awards, representing the highest level of achievement. OAHS received Diamond Awards in the following categories:
- Communication with Doctors
- Response of Hospital Staff
- Communication about Medicines
- Quiet Hospital Environment
- Transition of Care
- Recommend the Hospital
These Breakthrough Awards reflect the commitment of OAHS to continually improve patient care and satisfaction. By achieving measurable progress and setting new benchmarks in service quality, OAHS reaffirms its role as a trusted leader in healthcare, enhancing the well-being of communities served and fostering a culture of excellence.
About Ortonville Area Health Services
Ortonville Area Health Services is dedicated to delivering compassionate, high-quality healthcare throughout the region. OAHS includes a critical access hospital, a nursing home, two provider-based physician clinics, a school-based clinic, a home health agency, and a senior living facility offering independent apartments and assisted living units.With a steadfast focus on excellence and a commitment to innovation, OAHS serves as a vital resource for rural healthcare in Minnesota and beyond.
About the HealthCare Service Excellence Conference
The HealthCare Service Excellence Conference (HCSEC) is an annual event presented and organized by Custom Learning Systems Group Ltd. Custom Learning Systems is recognized as a leading expert in helping organizations transform their service delivery by creating a 5-star culture of healing kindness and accountability.
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