Resources & FAQs

 

Q. How do I find a primary care physician?

A. You may call our scheduling line at 320-839-4274 or you may search our online Find a Physician site  

Q. How do I request a copy of my medical records?

A. Please contact Ortonville Area Health Services Health Information department by emailing John Thomas or calling 320-839-4265. 

Q. I have a billing question. Who do I call?

A. Please call OAHS Billing Office – 320-839-4096

Q. How can I become a vendor/supplier with Ortonville Area Health Services?

A. Please contact OAHS Materials Management at 320-839-4130.  

Q. How can my family reach me in the hospital?

A. Family members and friends may call OAHS at 320-839-2502 and request to be transferred to you.

Q. When I check-in, what kind of personal belongings should I bring?

A. You may bring a small bag of personal belongings such as toothbrush, hairbrush, robe and slippers. If possible, label your belongings. Labeling greatly increases the chance of finding your items in case they are misplaced. Whenever possible, please leave your valuables, credit cards, cash and jewelry at home. OAHS does not assume responsibility for lost articles but will make every effort to help you find them. If you lose an item, notify your nurse immediately.

Q. Does OAHS offer any spiritual care or services?

A. OAHS will ask about religious affiliation when you are admitted and will contact the OAHS Chaplain program that provides this service (local ministers, etc. that have had an orientation through our facility and the responsibilities as a non-denominational chaplain).  Also, the hospital has a chapel, which is located in the corridor between the main entrance and the nursing station 1. A variety of spiritual resources are available.

Q. Does OAHS provide notary service?

A. The hospital has a notary public available from 8 am to 4:30 pm Monday through Friday. If you need notary service, please ask your nurse to call our administration or the medical records office.

Q. Do I have to complete an Advance Directive?

A. Advance Directives are optional documents. However, if you chose to complete one, it is important that you provide a copy to members of your healthcare team. Please bring a copy of your Advance Directive, Living Will or Durable Power of Attorney to the hospital.

Q. What is the purpose of having an Advance Directive?

A. The purpose of an Advance Directive is to allow you to tell us your future care choices. As a result, your healthcare team will know what your wishes are in case you become unable to express them. This is an opportunity to put your wishes in writing while you are able to make decisions.

Q. Can my family and friends make decisions when I am unable to?

A. Your doctor will ask your closest relative or individual designated as a Durable Power of Attorney for Healthcare to help make decisions if you are unable. It can be very helpful if you have appointed one person to be your Durable Power of Attorney for Healthcare Decisions. This person will assist the doctor in making the decisions.

Q. What kind of Food Services does OAHS provide?

A. Vending Area- The vending area is located near the front registration.  Vending machines contain popular commercial items. Coffee and beverage vending machines are also available in that area.

Q: Where is the hospital located?

A: We are located at 450 Eastvold Avenue in Ortonville. Click here to see a map.

Q: What are visiting hours at the Hospital?

A: Family and visitors are welcome each day until 8:30 p.m. Visiting hours may be adjusted based on patient’s health needs. We ask that all visitors be healthy and free of communicable illness. Children under 12 must be supervised by an adult. For out-of-town visitors, there are a variety of dining and lodging options. Please visit www.bigstonelake.info for information.  Family and friends can reach the patient by phone by calling the hospital at 320-839-2502.

Q: Is there a gift shop at OAHS?

A: Yes – The Little Acorn Shoppe with a variety of items. Click here for more information on the gift shop.

Q: Does the hospital have wireless internet? Can I bring my laptop with me?

A: Wireless Internet access is available to patients, families and visitors of the hospital. This service is available in the main and upper lobbies of the hospital, as well as patient rooms. You are more than welcome to bring your laptop to use our wireless network.

Q: Can I have a guest stay overnight at the hospital with me?

A: Yes! We allow one overnight guest to stay with you in your room overnight.

Q: How do I request copies of my medical records?

A: The Medical Record Department processes these requests with proper patient authorization. Patients are to complete the “Authorization for Disclosure of Information” form. Copies of medical records are mailed to the person/physician/entity requested unless arrangements to pick up the copies have been made with the Medical Record Department.

 

As always, if you have any questions, call us at 320-839-2502