I'm a Patient - Ortonville Area Health Services

Ortonville Area Health Services offers comprehensive medical care to all ages from our highly qualified and experienced staff. Our team of health care professionals are committed to providing you with the best possible care.

All patients whether hospital, clinic or specialty clinic patients will register at the Registration Desk to the right of the main entrance.

We want you to be as comfortable as possible when a patient. Each member of our health care team is committed to providing outstanding service to our patients. You are more than a number to us. If there is anything that we can do during your stay, or before or after you stay, please ask any member of the staff. We are here for you.

Late Arrival Policy

Patients are requested to arrive at the clinic before their scheduled appointment time. New patients should arrive 30 minutes prior to their appointment, while established patients should arrive 15 minutes early. This ensures that the registration process is completed before the actual appointment time.

A grace period of 15 minutes is allowed for any unforeseen delays a patient may encounter while traveling to the clinic. If a patient arrives more than 15 minutes late, they will have the option to be seen that day if the schedule permits or to reschedule for a later date. This policy ensures that patients who arrive on time are seen promptly.

No Show/Cancellation Policy

A “No Show” is a patient who fails to appear for a scheduled appointment without providing a 24-hour cancellation notice. Further, a rescheduled appointment that is less than the 24-hour cancellation notice is still considered a cancellation and is treated as such.

To assist the patient in keeping appointments, patients are notified by MyChart notification, text message, or telephone at least 48 hours before the patient’s scheduled appointment. During the reminder, the patient is offered the opportunity to either confirm or reschedule the appointment. All reminders are documented in the patient’s electronic health record (EHR). Following the reminder (or appointment confirmation), the patient is responsible for cancelling or rescheduling the appointment no less than 24 hours before the scheduled appointment.

It is the responsibility of the patient receiving voicemail, MyChart message, or text to confirm, cancel, or reschedule 24 hours before the scheduled appointment. All reminders are documented in the patient’s electronic health record (EHR). If the patient’s phone is “out of service” or not receiving calls, the patient is still responsible for keeping the scheduled appointment.

All patients will have no more than three (3) no-show appointments and/or cancelled appointments within a six-month period.

All patients who have three (3) no-show appointments and/or cancellations will no longer be permitted to schedule appointments at the clinic and will only be seen on emergent or same-day availability.