OAHS Receives Press Ganey 2013 Guardian of Excellence Award

Press Ganey Award PictureOrtonville Area Health Services Receives Press Ganey 2013 Guardian of Excellence AwardSM for

Achieving 95th Percentile in Patient Satisfaction

 

November 27, 2013: Ortonville Area Health Services is proud to announce it has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

 

The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

 

“We are proud to partner with Ortonville Area Health Services,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. OAHS’s efforts benefit patients in the Ortonville area and will lead to improved patient experiences.”

 

“We are honored to be recognized with this award, “said Richard Ash, CEO.  Providing the best possible care for our patients is our mission and this award is a direct reflection of the commitment and dedication of everyone at OAHS toward achieving that mission.  It’s important to recognize that this award is the result of the combined teamwork of everyone. Excellent patient care is the culmination of teamwork of everyone at OAHS; every department, every person, every patient, every day. This award confirms that.

 

 

OAHS has committed to provide patient centered care to each patient and their family.  Ways the OAHS Inpatient Unit provides such care is by providing hourly rounding, bedside report and whiteboards for communication for each patient and their family benefits.  Each patient’s care is individualized to meet their needs when they require a hospital stay.  The dedicated caring professionals are committed to doing all they can to make the stay as comfortable as possible.  “It is truly an honor to know our patients reported the care they received exceeded their expectations.  It is our faithful patients that awarded OAHS and we thank each of you for committing to receiving your healthcare at OAHS.” Jennifer Wiik, MA, RN, Director of Nursing comments.

 

 

Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.